Refund Policy

Unused items in their original packaging may be returned within 30 days of delivery. To begin a return, contact support@strategiesvanguardinc.com with your order number, item name, and reason for return before sending anything back.

Returns sent without contacting us first may be refused, delayed, or ineligible for refund if we cannot match the package to an approved return request.

Returned items must be unused, clean, undamaged, and in original packaging with all included parts, tags, inserts, accessories, and protective materials.

Items that show signs of use, installation, alteration, breakage after delivery, missing packaging, or unauthorized return shipping may be refused or refunded only partially.

Because ceramic and glass items are fragile, please pack returns carefully. Customers are responsible for damage that occurs because a return was packed inadequately.

Some items may not be eligible for return unless they arrive damaged, incorrect, or materially different from the product description.

If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at support@strategiesvanguardinc.com. Include your order number, a description of the issue, and clear photos of the product, packaging, shipping carton, and shipping label.

Keep the item and all packaging until the claim is reviewed. We may request additional photos or information to verify the issue with the carrier or fulfillment records.

After review, we may offer a replacement, refund, store credit, partial credit, or another appropriate resolution based on the order details and issue.

Once we receive and inspect an approved return, we will notify you whether the refund is approved. Inspection timing may vary, but we aim to review returned items promptly after receipt.

Approved refunds are issued to the original payment method when possible. Processing timing may vary depending on the payment provider and financial institution, and it may take several business days for the refund to appear on your statement.

Original shipping charges are generally non-refundable unless the return is due to our error or an item arrived damaged, defective, incomplete, or incorrect.

Customers may be responsible for return shipping unless the return is due to our error or a verified damage claim. We recommend using a trackable shipping method and keeping proof of shipment.

Exchanges depend on inventory availability. If you want a different item, color, size, or material, contact us first so we can confirm the best path.

In some cases, the fastest option may be to return the original item if eligible and place a new order for the replacement item.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.

If cancellation is no longer possible, the order may need to be handled under the return process after delivery, subject to this Refund Policy.

Questions can be sent to support@strategiesvanguardinc.com or mailed to Strategies Vanguard Inc, 1401 21st St Ste R, Sacramento, CA 95811, United States.