Shipping Policy

We currently prepare orders for delivery within the United States. Some addresses, item sizes, carrier limitations, or delivery restrictions may affect availability.

We may not be able to ship to every PO Box, APO/FPO address, freight forwarder, hotel, temporary address, or restricted location. If an address cannot be served, we may contact you for an alternate address or cancel and refund the order.

Most orders are prepared within 2-3 business days after order confirmation, excluding weekends and holidays.

Processing may take longer during product launches, peak seasons, carrier delays, inventory checks, address verification, fraud review, severe weather, or other operational interruptions.

Many of our products are ceramic or glass objects. We use protective packing methods appropriate for fragile home decor, which may include cushioning, inner packaging, void fill, reinforced cartons, or separate packing for multi-item orders.

Packaging choices may vary based on item shape, size, material, order mix, and carrier requirements. Please keep all packaging until you have inspected the order.

Delivery timing depends on the destination, carrier service, weather, holidays, and other conditions outside our control. Delivery dates shown during checkout or in tracking tools are estimates unless expressly stated otherwise.

When tracking is available, we will send tracking details to the email address associated with the order. Tracking may take time to update after a label is created.

Shipping charges, if applicable, are shown during checkout before an order is placed. Taxes and other charges may vary based on the shipping address, order details, and applicable rules.

Shipping promotions may have limits based on destination, order value, item type, item size, or other conditions stated with the offer.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delivery issues caused by incorrect, incomplete, outdated, or undeliverable addresses provided at checkout.

If you need to update a shipping address, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or shipment.

If a package appears lost, delayed, or damaged, contact us at support@strategiesvanguardinc.com with your order number and any available carrier information.

For damaged ceramic or glass items, please include clear photos of the product, packaging, shipping carton, and shipping label within 7 days of delivery. Keep the damaged item and packaging until the claim is reviewed.

We may need time to review the issue with the carrier, fulfillment provider, or internal records before determining the appropriate resolution.

Some orders may ship in multiple packages or from different preparation locations. If this happens, each package may have separate tracking information and delivery timing.

Questions can be sent to support@strategiesvanguardinc.com or mailed to Strategies Vanguard Inc, 1401 21st St Ste R, Sacramento, CA 95811, United States.